Agent CRM's Phone Costs & Carrier Fees
Please Watch This Video From Alex First:
Now Watch This Video To See What You Need To Do:
Please Go To "Company Billing" To View Your Payment Method, Edit Your Payment Method, And Edit Your "Auto Recharge" Settings:
What are the phone costs associated with Agent CRM?
- Making Calls: $0.026/minute
- Receiving Calls: $0.017/minute
- Text Messages: $0.015/sms segment (please see this LINK for an SMS segment calculator)
- Emails: $0.0027/email
For every SMS sent, there is a corresponding carrier fee that is passed from the carrier. The cost is determined on a carrier-by-carrier basis. For example, if you are sending to a customer who has AT&T as their carrier, it will be different than if they have T-Mobile, etc. Here are the carrier fees you can generally expect per SMS:
- AT&T: $0.01/sms segment sent
- Verizon: $0.01/sms segment sent
- T- Mobile: $0.02/sms segment sent and received
- US Cellular: $0.02/sms segment sent
- All other carriers: $0.02/sms sent
If You Are Someone Who Either:
a) Will periodically send more than 3,000 texts in one day, or...
b) Has more than 5 phone numbers in your Agent CRM Account
You must "Register" your account as a "Standard Registration." If you don't do this and you fall under one of those two categories, then your text messages will eventually start to fail if you do not register. There is a one-time fee of $50, and an ongoing fee of $10/month in order to do a Standard Registration. Please click the button below to register your account.
Answers To The Most Commonly Asked Questions:
What if I don't want to pay for calls or texts?
No problem, you still have access to all of the other features of Agent CRM! The phone system is an optional tool inside of Agent CRM that you do not have to use if you don't want to.
How many phone numbers can I purchase?
Theoretically, you can purchase as many phone numbers as you want. However, if you purchase more than 5 phone numbers you will need to complete the Standard Registration and pay the $50 registration fee.
How often will I get charged for sending out texts/calls?
You control this based on your settings and how much you text/call. To control this, navigate to the "company billing" section and edit the "auto recharge with" and the "when balance is lower than" settings.
Can I change the payment method of how I am getting charged?
Yes, and we have made it so easy! Simply click on settings, then navigate to "company billing" and change your card on that screen. You can also change the auto recharge settings.
Does this have any effect on my monthly subscription?
This has nothing to do with your monthly subscription. Paying for your texts/calls and paying for your monthly subscription are completely separate things. If you need to update the payment method for your monthly subscription, please CLICK HERE.
Why do I have to register if I send more than 3,000 texts/day or if I have more than 5 phone numbers?
The new A2P registration was set up to protect consumers from scammers and other entities that abuse the telephone system. One of the ways that they are making sure they can catch and eliminate “bad players“ is to limit how many phone numbers are assigned to each pool for each business account. The number of text messages sent per day is a limit that is imposed per business per account. You can change your business status from Starter to Standard for only $50 and increase the amount of phone numbers in your account and how many text messages sent per day.
Why do I have to pay $50 to do a Standard Registration?
This fee actually originates from T-Mobile in order to register your brand. Our service provider passes this fee on to us, so we are simply passing this fee on to you. We have absolutely no control over this. You only need to register if you will send more than 3,000 text messages in a single day, OR you have more than five phone numbers in your Agent CRM account. If you do not meet either of those two criteria you do not have to file for "Standard" registration.
What if I need to do a Standard Registration, but don't want to?
You will need to make sure that you have 5 or less phone numbers in your Agent CRM account and/or you don't send more than 3,000 texts in one day. If you don't meet either of those two criteria, then there is no need to file the Standard Registration.
How many users can I have on my account?
You can add as many users as you would like. However, we strongly recommend keeping the amount of users in your account at a minimum. Too many users will cause your account to become overwhelming and messy. If one user does something weird, it could affect all of your users. We would recommend that you simply tell the additional users to get their own account. You can even have them sign up using your affiliate link so you can get paid! HERE is the link to join our affiliate program if you haven't already.
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